HP招OpenCall Support Engineer[上海]

Base:上海

语言要求：英语流利，并且日语或者韩语流利

Dept：Software Services  Telecom

Job Role：Telecom Support Engineer – OpenCall focus

Responsibilities：
•        Deliver reactive remote support in a business critical context
•        Ability to qualify incoming cases
•        Provide solution support
•        Fault replication of customer problems
•        Maintain current level of technical knowledge within the OpenCall products
•        Provide 24x7 support

Behaviours
•        Customer driven mentality. A good sense of services and customer contact is essential.
•        Excellent team work & relationship building
•        Ability to handle complex situations involving several HP groups (Product Engineering, C&I, HPTS) and external SW Vendors.
•        Strong international experience, ability to work in a distributed and multicultural environment.
•        Understand telecom industry business needs and position HP’s SW Services and value proposition in this context  
•        Flexible working



Capabilities
•        Knowledge of OpenCall products
•        Experience on Unix and Linux (Dev or support)
•        Experience in troubleshooting problems
•        Understanding of Networks (IN, Mobile, NGN, LAN)
•        Knowledge on Telecommunications, IP Telephony and Voice Interaction technologies.
•        Ability to prioritize customers in critical situations
•        Ability to influence other organizations
•        Good communication skills
•        Teamwork
•        Willing to travel
•        Fluent in English
•        Fluent in Japanese or Korean





HP正式员工, 薪资上限19.6w/yr

有意向的朋友请速联系 msn/email: judy_yjc@hotmail.com 发送简历或者咨询详情,谢谢！
TEL: 021-64481868-803 Judy Ying